Frequently Asked Questions

No problem email us at onlinesales@fhinds.co.uk with your question(s). If you could include the product code that is located online, this will help us to deal with your enquiry more efficiently.

This does not necessarily mean it is no longer available. We may simply be out of stock in the stockroom but we may be able to locate it for you in one of our stores. If it has been discontinued and there is no stock left, we may be able to recommend a similar product as an alternative.

Please have the product code or a description of the item to hand and email us at onlinesales@fhinds.co.uk and we will check availability for you.

All our diamond products come a 2 year guarantee (product code starting with D***); all other products come with a minimum of 12 months guarantee. Some products may come with a longer guarantee period which will be specified within the product details page. This guarantee protects against any manufacturing faults but excludes accidental damage and normal wear and tear. This does not affect your statutory rights.

This is not a problem. Whether the ring is for you or a gift for someone else, we will happily adjust or exchange the size of any ring* once free of charge after purchase. We will do this at any stage within your 30 day change of mind guarantee, thus enabling you to purchase the ring and return it for adjusting/exchange later on**. Please note that we reserve the right to choose to adjust or exchange the ring depending on stock levels at the time.

Please also bear in mind that some rings cannot be adjusted or available for exchange and some orders will be excluded from the free ring adjustment service.

* This does not include bespoke or specially ordered rings.
** The ring must be returned in 'new' condition. If you find you require a ring size larger than U for ladies and Z for men (or smaller than an I for ladies and P for men), we would need to advise you further as some styles of ring may not be available. In this instance, if within the 30 change of mind guarantee, we would exchange your purchase for a different style or offer a full refund.

Our rings are usually available in sizes I-U for ladies and P-Z for men as these are the most popular ring sizes in the UK. Smaller or larger sizes outside these ranges are probably possible but they require some discussions prior to purchasing (and may require an extra charge).

A missing size could also mean that we have sold out of that size with no option for alteration. If you cannot see the size required please email us at onlinesales@fhinds.co.uk and we will be able to tell you if we can supply and whether there are any additional costs involved.

Please note, items purchased in larger or smaller sizes than our standard range are excluded from your 30 day change of mind guarantee. This does not affect your statutory rights.

If you see an item in yellow gold, it may also be available in white gold (or vice versa). Similarly, if you see an item in 9ct, it may also be available in 18ct or even platinum and palladium. Make a note of the product code and email us at onlinesales@fhinds.co.uk and we will be able to advise you if it is possible to order and how much it would cost.

Please note, items ordered in alternative metals and carats are excluded from your 30 day change of mind guarantee. This does not affect your statutory rights.

Many of our diamond jewellery items are available with different carat weights (stone sizes) and we can even swap stones for other precious gemstones, effectively allowing you to customise your own bespoke design. Please email us at onlinesales@fhinds.co.uk and we will be able to advise you. You will be made aware of any difference in price and you are under no obligation to proceed with an order at this stage.

Please note, items ordered with alternative stones are excluded from your 30 day change of mind guarantee. This does not affect your statutory rights.

We believe so. As a family business established for over 160 years, we have always taken our reputation very seriously and we require all our staff and suppliers to behave in a responsible and ethical fashion. We have a policy on Ethical Trading and we also support worldwide moves to ban the trade in conflict diamonds and dirty gold. Click to read more about F.Hinds' ethical trading principles.

There will be recycled gold in most of our jewellery as this is a product of many manufacturing processes. For example, cast metal items are typically formed into the shape of a ‘Christmas Tree’ with the jewellery items being the 'leaves'. The branches of the tree (as well as the trunk) that remain after the jewellery items/'leaves' have been clipped off are recycled into the next batch.

Making an item out of 100% recycled gold may sound like a worthy objective but it actually achieves nothing: nobody throws gold away rather than reusing it! If an item is made out of 100% recycled gold, it simply means that other items will be made from a slightly higher proportion of new gold. It is a ‘zero sum gain’: exactly the same amount of gold will be used to make jewellery worldwide and exactly the same proportion will be from new and recycled gold.

So the bad news is that this is a form of ‘greenwash’ and we think it is better to devote efforts in other ways. However, the good news is that gold is probably the material with the longest history of recycling and so the brand new ring on your finger will almost certainly contain gold that has been used for many other purposes over the course of history - as far back as Roman or Egyptian times and before!

Over the past few years, we have offered a service where you can exchange your unwanted jewellery for cash or a new piece of jewellery and we ensure that all of the gold and other precious metals in these items is recycled. Click to read more about our Gold for Cash service.

These initiatives should give you the confidence to shop with us, but if you have any further queries, please email customerservices@fhinds.co.uk.

We accept all credit and debit cards and we also accept PayPal and One 4 All shopping cards (not the vouchers). We DO NOT accept American Express or Love 2 Shop cards (however Love 2 Shop vouchers can be used in store).

Yes, we offer payment via Klarna however you must be at least 18 years old and the basket value must be over £95. There are three Klarna payment methods on offer: Pay in 3 (payments will be split into three, interest free equal payments), Pay Later (pay for the goods within 30 days of us dispatching the order) and Slice It (fully financed available on orders over £295; payable within 12 - 36 months depending on value, 4.9% APR typical). Pay Later and Slice It options are subject to your financial circumstances and a soft credit check will be done at the time of placing the order. These checks will not affect your credit rating. Click to read more about Klarna.

We are totally committed to protecting your security and privacy at F.Hinds. The security of personal and credit card information is our highest priority therefore all payments made through our website - and are not through PayPal - are processed by WorldPay. For more information please read our privacy policy.

When you place an order with us, payment is debited immediately from your account. If you wish to cancel your order please call us on 01895 201040 (option 2) or email us at online sales@fhinds.co.uk. We can only do this providing your payment has cleared in our bank account and the order has not been dispatched. Once refunded you will need to allow 3-4 working days for the funds to show back in your account.

If you spend between £25 - £95 we will ship your order free of charge via an Economy Delivery service (Royal Mail 48).

If you spend under £95 you can upgrade to Express Delivery (£2.99 - £4.99 depending on basket total) during the checkout stage. However please note, this does not necessarily mean you will receive your order quicker than estimated. Upgrading to Express Delivery does not alter our expected dispatch date, however it does guarantee your parcel will be with you the following working day after dispatch.

Spend over £250 and you will qualify for free Express Delivery. Please see our delivery charges section for more information.