Reasons to Buy from F.Hinds the Jewellers

We are proud to say that we now have 115 F.Hinds stores across England and Wales, with new stores opening every year. Please see our Store Locator for your nearest branch - here you can also find individual store opening times plus the services each branch offers and the brands they stock. We operate a friendly, open door policy and our fully trained staff will be very pleased to assist you.

If you're not quite sure how an item looks online or you can't choose between multiple items, why not opt for our award-nominated Click & Reserve service where the goods are sent to a branch for you to view free of charge? Click to read more about our Click & Reserve service. Please note, some items are not available for this service such as specially ordered, bespoke items.

If you would prefer to pay for your orders online and collect in person rather than having the parcel delivered to your home, then our Pay & Collect service is ideal. Click here to find out more.

We hope that you will be delighted with your purchase. If not, you are welcome to return it to us within 30 days of receiving your order and we will be happy to provide an exchange or a refund. Item(s) must be returned in pristine condition and with all packaging. Click to read more about our Returns Policy.

Please note, this does not apply to personalised items, rings outside our standard size range and specially ordered items. Please email us at onlinesales@fhinds.co.uk for more information or if you are unsure if you can return an item.

All our products come with a minimum 12 month guarantee which excludes accidental damage and normal wear and tear. This is in addition to your statutory rights. Guarantees listed below;

- Diamond rings and diamond jewellery are covered by a 2 year guarantee which protects you against manufacturing faults. This excludes accidental damage and general wear and tear

- Wedding rings in a traditional 'all-metal' design are guaranteed for life, excluding accidental damage and normal wear and tear. Diamond and other stone set rings are guaranteed inline with other products. F.Hinds reserves the right to decide what constitutes a 'wedding ring'

- All watches are covered by the manufacturer's guarantee which will typically be for 2 years. Certain watch brands offer extended periods or even a lifetime guarantee, subject to conditions - click to view all the branded Watch Guarantee Periods.

We offer a FREE annual inspection and cleaning service on all diamond jewellery purchased from us. We will check for any damage and advise on any chargeable work that may be required. In addition, we will clean the item to help retain its original shine and lustre – all free of charge.

Please visit your local F.Hinds with your receipt/proof of purchase or email us at onlinesales@fhinds.co.uk.

If you do not know the ring size required at time of purchase, we will happily re-size or exchange the ring at any stage within your 30 day change of mind guarantee, thus enabling you to give the ring as a gift and then simply return it for adjusting later on*. Click to read more about ring sizes and getting it right.

*Please note that the ring must be returned in 'new' condition. The above service does not apply to ring sizes outside our standard range: I-U for ladies and P-Z for men. For sizes outside this range, we would need to estimate for the re-sizing service at the time of your enquiry. Additionally, some ring styles may not be sizeable to the size you require. In this instance, if within the 30 change of mind guarantee, we would happily exchange for a different style or refund in full. We cannot offer size adjustments on rings that have been made bespoke or otherwise specially ordered.

We regularly monitor the prices offered by our competitors to ensure that we can offer the best prices we can. If on the rare occasion our competitors may beat us on price, we offer to price match. Click for our Price Promise terms and conditions.

Every diamond item we sell (and every watch over £250) is available for shipment with its own valuation certificate clearly identifying its RRP value and specification. Please note, this is a certificate for insurance purposes only, it doesn't grade the individual diamonds.

For all online diamond purchases, this certificate is only available upon request by emailing onlinesales@fhinds.co.uk - please quote your order number. If purchased in store e.g. as a Click & Collect order, you need to request a valuation certificate from the branch at the time of purchase.

If you purchase a bracelet watch from F.Hinds online, you can have it adjusted for free in any F.Hinds store. All you need to do is pop in with your receipt/proof of purchase and it will be adjusted while you wait (or left with them during busy periods). Alternatively we can adjust the bracelet prior to dispatch; please email us at onlinesales@fhinds.co.uk once ordered with your wrist circumference and order number.

We will guarantee the life of the battery in the watch for 12 months from the purchase date. In the unlikely event the battery fails within the first 12 months, we will replace it free of charge. When you come to replacing your battery, why not look into our Lifetime Battery Replacement? We offer you the protection against the cost of future batteries for the lifetime of the watch, for just a small additional price.

All branded watches and jewellery will arrive with their own branded, official packaging and guarantees. If the item is unsuitable and you wish to return it for a refund or exchange, all packaging must be returned in order for us to authorise the refund.

Use your current premium watch to exchange for an item of jewellery or upgrade to your new watch. We offer an enhanced rate for your old premium watch if you choose to part exchange. You can even use your part exchange as a deposit against any other item you choose in the store.