Returning or Exchanging Your Order

We are happy to provide the option of a full refund or exchange if the goods you receive are unsuitable or are no longer required. We issue all refunds as soon as reasonably possible and at the latest, within 30 days of agreeing to give the refund, taking into account the original method of payment. Goods must be returned unused, in pristine condition, with all packaging and in the same condition as received; you are required to take reasonable care of the item(s) while they are in your control.

Although we do our best to ensure that our pictures and descriptions explain our products as clearly as possible, sometimes you may find that when your items arrive they're not quite as you expected, or you may have simply changed your mind. Don't worry - we have a 30 day change of mind guarantee on all our products (excludes personalised, specially ordered items and rings outside our standard range; I-U for ladies and P-Z for men and smartwatches that have been paired with a device). This may differ for in-store purchases where pierced jewellery (earrings/body jewellery) can often not be returned for a refund or exchange. You will need to check this with a member of staff in store prior to committing to the purchase.

Refunds will always be given via the same method used to pay. In exceptional circumstances we may not be able to refund your card, so the refund will be made by way of a direct bank transfer (we will contact you if this is the case). Please never send your bank details in any form of written communication with us.

For most exchanges we kindly ask you return your original order for a full refund and order the replacement item online with a new order number; this way you will receive a more efficient service from us. If this is not possible then we can take any balance due over the phone on 01895 201040 (option 2) or via a PayPal transfer. Any balance owed to you will be refunded via the original method used to pay.

You are required to return the ring to us with a completed Returns Form (a copy of our Returns Form can be found here), clearly stating which size you would like instead. Your free size exchange includes any size within our standard size ranges (I-U for ladies rings and P-Z for men’s rings); sizes outside these ranges may be subject to a Bespoke Item Charge. If the new ring size is not available or possible, we will contact you via email or phone.

Please note, we only exchange ring sizes once free of charge after purchase and all rings must be returned in saleable condition. We reserve the right to decide if a ring is altered by a goldsmith or exchanged entirely, depending on size availability at the time.

If goods are damaged in transit or you receive an incorrect item or size, please notify us immediately by emailing onlinesales@fhinds.co.uk or by telephoning our Online Team on 01895 201040 (option 2). Phones are manned weekdays, 9am - 5pm. You may be required to return the damaged goods to us before we can ship you a replacement. In this instance we can send you a free, pre-paid returns label which you can print at home.

If you (or the recipient of your gift) are unhappy with any purchase, we will try to assist. As your purchase will have been made through distance selling methods (i.e. via the internet or over the phone), you are entitled by law to cancel the order within fourteen (14) days of receiving the goods. This is known as a 'cooling off' period and is extended to 30 days from the date of dispatch under our returns policy. You have an obligation to take reasonable care of the item(s) while they are in your control.

All of the above is in addition to your statutory rights.